REFUND POLICY

Last Updated: April 5, 2025

• 1. RETURN ELIGIBILITY

  • We accept returns under the following conditions:

  • • Products must be returned within 30 days of the delivery date
    • Items must be unused, unopened, and in their original packaging
    • The product must not be damaged or tampered with
    • Proof of purchase (order number or receipt) must be provided
    • Returns must include all original components, accessories, and free items that came with the order

  • Non-Returnable Items: For health and safety reasons, the following items cannot be returned:

  • • Products with broken seals or opened packaging
    • Personalized or custom-made supplements
    • Clearance or sale items marked as "final sale"
    • Gift cards and digital products

• 2. REFUND PROCESS

  • To initiate a return and request a refund, please follow these steps:

  • • Contact our customer service team at [email protected] with your order number and reason for return
    • Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions
    • Package the item securely with the RMA number clearly marked on the outside of the package
    • Ship the return to the address provided in the return instructions
    • We recommend using a trackable shipping method and purchasing shipping insurance for your protection

  • Once we receive and inspect your return, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your account statement after processing.

• 3. REFUND AMOUNTS

  • When your return is approved, you will receive:

  • • Full refund: For items returned in their original condition within 30 days, we will refund the full purchase price of the product
    • Partial refund: Items returned with missing components or showing signs of use may receive a partial refund
    • Shipping costs: Original shipping charges are non-refundable unless the return is due to our error (damaged or incorrect item)
    • Return shipping: Customers are responsible for return shipping costs unless the return is due to our error

• 4. EXCHANGES

  • If you'd like to exchange an item rather than return it for a refund, please contact our customer service team at [email protected]. We'll guide you through the exchange process.

    Exchanges are subject to product availability. If the requested exchange item is out of stock, we may offer a refund or store credit instead.

• 5. DAMAGED OR DEFECTIVE ITEMS

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected]. Include your order number and photos of the damaged product and packaging.

    For damaged or defective items, we will cover the cost of return shipping and either send a replacement or issue a full refund, including original shipping charges.

• 6. SUBSCRIPTION CANCELLATIONS

  • For subscription products:

  • • You can cancel your subscription at any time through your online account or by contacting customer service
    • Cancellations must be made at least 3 business days before your next scheduled delivery to prevent billing and shipping of the next order
    • No refunds will be issued for subscription payments already processed unless the product is eligible for return under our standard return policy

• 7. INTERNATIONAL ORDERS

  • International customers are responsible for all customs duties, taxes, and import fees. These charges are non-refundable, even if the item is returned.

    International returns follow the same eligibility requirements as domestic returns, but may take longer to process due to international shipping times.

• 8. PROMOTIONAL ITEMS & DISCOUNTS

  • If your order included a free or promotional item, you must return that item along with your return to receive a full refund.

    If you used a coupon or discount code on your purchase and then return part of the order, the discount will be allocated proportionally across all items in the order.

• 9. EXCEPTIONS & SPECIAL CIRCUMSTANCES

  • We understand that special circumstances may arise. If you have a situation not covered by this policy, please contact our customer support team at [email protected], and we'll work with you to find a reasonable solution.

    We reserve the right to refuse returns or limit refunds in cases of suspected fraud, abuse of our return policy, or repeated returns.

• 10. CONTACT US

  • If you have any questions about our Refund Policy, please contact us at:

    Orbexia Ltd (dba Nutrimeal)
    124 City Road
    London, England, EC1V 2NX
    Email: [email protected]
    Phone: +447748453551